Reviews from Torrance, CA(Show all)
Truly exceptional customer service!!!! What an outstanding experience and all thanks to Milad Batouli. He went above and beyond to make sure that we were 100% satisfied with our BMW experience. I have dealt with numerous dealer in the past and I can honestly say that these guys are the real deal. A true asset to South Bay BMW and to the BMW family. Both Milad and Eddie Ramos really went to bat for us and did everything as a team to ensure that we were happy and that I got EXACTLY what I wanted. I highly recommend South Bay BMW, Milad Batouli and Eddie Ramos. I am absolutely ecstatic with my new BMW 750i, but more importantly I are elated to know that the guys at SB BMW are really there to help me!!! Plus, their follow-up is amazing. I went back to the dealership about a week later and can honestly say that I felt so welcomed and felt as if I'd known Milad and Eddie for years...It was like going to visit old friends. For all that these guys do and for the outstanding customer service...we applaud you!!!!
Thank you for sharing your experience with us. Your comments mean a lot to our team. We are glad you are enjoying your 750i. Our goal is to be your Center of choice now and in the future. Take Care.
South Bay BMW 2013-01-08
Had a brake issue, with no appointment, Kevin was able to get me in and took care of my brake issue in a timely matter. Was able to get me a loaner.. Thanxs so much Kevin, you were Awesome!!!Looking for someone that cares about his job and customer service.. Kevin Smuckler the man to see!!!
We appreciate the great feedback and look forward to working with you in the future.
South Bay BMW 2012-10-30
Congratulations on your new vehicle. We appreciate the great feedback and look forward to working with you in the future.
South Bay BMW 2012-10-22
My service visit at South Bay BMW was excellent. My Service Advisor Michael Henehan, was awesome!!! He got everything I needed fixed and done in a very timely matter. He kept me posted and his customer service was excellent.
Looking for a man that cares about his job and you as a customer... Go See Michael
Thank you for the great feedback and for choosing South Bay BMW/MINI. We love comments like yours and will share them with our team.
South Bay BMW 2012-10-19
The whole staff is great,you get greated as soon as you drive in the lot.
My service advisor Marc Pizzuto is a 5 star.
Over all is a 5 star dealership.
Thank you for taking the time to post a review. We appreciate your comments and look forward to working with you in the future.
South Bay BMW 2012-10-17
Sergio Herrera is an excellent service representative. I went in for a simple repair on the interior and for a service light on the dashboard. Rather than simply treat my service appointment as routine, he made sure that I get the most out of my visit; he informed me my break fluid and window wipers were due for replacement and still covered by my warranty. Sergio was an attentive service advisor whom I'd highly reccommend to anyone in need of great customer service.
Thank you for the great review. We will share your comments with our team.
South Bay BMW 2012-10-13
I have been a customer of South Bay BMW for about 2 years. I recently traded up from a 6 series to a M6 back in March of 2012. Ever since that time, I have been treated with nothing but first class service. My service advisor is Kevin Smuckler, and he has taken such great care of me, whether it ranges from brake changes, changing tires, oil changes, or just about any problem that ever comes up. He explains everything in detail and his professionalism is nothing short of excellent. However, what impresses me most is his honesty. He doesn't try to upsell any unnecessary sercives or give you the run around. His straightforward approach is very refreshing to someone who has been to alot of other dealers and who has been frustrated alot of times.
South Bay BMW, in general, has always been a first rate experience. There is a wonderful waiting area with free wi-fi, a pretty decent cafe, a little indoor store, and yes- even a place to get your shoes shined! Once a customer, you become a customer for life.
Thank you for taking the time to post a review and for choosing South Bay BMW/MINI. We look forward to working with you in the future.
South Bay BMW 2012-10-12
BMW HAS TREATED ME AT THERE BEST AND EDDIE RAMOS WAS COOL AND REALLY NICE.
Thank you for choosing South Bay BMW/MINI! We appreciate the wonderful feedback and look forward to working with you in the future.
South Bay BMW 2012-08-27
I am very impressed in the amazing service and help everyone has given but a special thanks to Eddie Ramos!!
Thank you for choosing South Bay BMW/MINI! We appreciate your feedback and look forward to working with you in the future.
South Bay BMW 2012-08-15
I am writing this e-mail to say thank you for your excellent service at South Bay BMW / MINI. Last Saturday, 5/26, our family purchased a 2012 Mini Cooper and we were able to experience true customer service from Grace Kim. The purchasing process was trouble free and unlike what I expected, she made our trip very pleasant. She was not only friendly, she had all the expertise and I found her to be very professional in every aspect. She was very kind to our family and became best friends with our 3 year old daughter Claire.
Without any question, I will recommend South Bay BMW /MINI to all my friends / associates as a dealer that gives best customer service with excellent deals. Once again we truly enjoyed our trip and wish you nothing but the success.
Thank you for sharing your experience with us. We love to read comments like yours and will share them with our team. We hope that your family enjoys the new MINI. Thank you for choosing South Bay BMW and MINI.
South Bay BMW 2012-05-29
Thank you for the great experience at your dealership. We love our car we bought with great deal of help from Coach. He helped us to enjoy buying the car first time in our life. Thanks to financial officer Izaac staying after hours to make this deal happened. We will highly recommend to all our friends, family members, and co-workers this awesome dealership.
Dr. Sorokurs and Wife.
Thank you for your feedback. We appreciate your review and it will help us know how well we are doing. We are glad to have met both your standards and ours throughout the car buying process. Thank you for making us your BMW Dealership of choice!
South Bay BMW 2012-04-24
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Check out reviews of these great professionals:
- Christopher McClenon (2) 5.0*
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